Placing bid:
To place a bid on Rensa, simply click the "Place Bid" button. Please note that buyers can only submit bids that are higher than the starting or current price by increments of 500. For example, you can bid NGN23,000; NGN23,500; NGN24,000; and so forth.
Make offer:
If you’re looking for a better deal, click “Make offer” and let the seller know what price you’re willing to pay. Once you make an offer, the seller gets a notification to accept or reject. All bids, and offers are binding. You’ll be charged as soon as an offer is accepted.
Winner/offer accepted:
If you emerge as the successful bidder when the auction concludes or when the seller approves your offer, it's crucial to complete the checkout process promptly to secure the item. The winning buyer is granted a 6-hour window to make the payment; otherwise, the item will be passed on to the next successful bidder, and this process continues. For accepted offers, the buyer is likewise required to make the payment while the item is on hold. The same 6-hour window applies, after which the item becomes active again, ready to accept more bids and offers.
Checkout:
To secure item, buyer is required to enter their checkout details which include schedule date provided, contact phone number and their pickup location. A payment amount is displayed that shows the item amount, service fee and delivery fee (based on location and method of delivery) to make payment.
Submit order:
Once your payment is complete, your payment will be held in a safe escrow account until you confirm order during pickup.
Item pickup & delivery:
The buyer awaits the arrival of their item. Upon receiving the purchased item on scheduled date, the buyer conducts a thorough inspection to ensure it aligns with their expectations. If the item indeed meets the buyer's criteria and matches their anticipated condition, they can confirm item on the app.
Confirm order: Rensa keeps your payment safe in a special account until you confirm receiving the item during pickup. According to our Buyer Protection policies, we will hold your payment for 6 hours after confirming the order for any issues with the item. If there are no complaint after 6 hours, the seller will get paid and the transaction will be complete. Make sure to reach out with any issues before confirming a transaction. If you have any problem, you can decline that pickup and provide valid reasons.
Rejected order:
If the item doesn't meet your expectations, you have the option to reject it and provide your reasons. Rensa promptly investigates these reasons. Upon resolution, depending on the nature of the issue, the item may be returned to the seller, and the money will be refunded to your bank account, either with or without the delivery fees, as per Rensa's standard operating procedures (SOP). It's important to note that wrongful rejections are subject to consequences outlined in our Seller Protection policies. Your satisfaction is our priority, and we aim to ensure a fair and secure marketplace for all users.