Shop with Confidence on Rensa

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Rensa charges a small 5% fee on the item price sold

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When you buy on Rensa, a Buyer Protection fee of 5% is added to the item price. To support trusted transactions, we hold your payment until the item is delivered and you rate the order, confirming that the item is as described.

By listing an item and enabling Buyer Protection, sellers agree to be bound by these Buyer Protection Terms. Buyers who purchase Buyer Protection also agree to these terms.

Buyer Protection is available only to users who use our integrated payment services, provided by our partners Flutterwave and Paystack. Users enter into a separate agreement with Flutterwave and Paystack when using these services.

Flutterwave terms:

Paystack terms:

By using Rensa’s Buyer Protection, users also agree to be bound by Flutterwave and Paystack's respective terms and conditions.

Seller obligations

Sellers must fulfil the following obligations when using the Rensa Buyer Protection service:

• Accurately describe the item in detail, disclosing any damage or missing parts.
• Package the item carefully to prevent damage in transit.
• Accept that the buyer has the right to cancel the order if the item isn't as described.
• Agree that the buyer is entitled to a full refund if the item is significantly different from its description or is damaged. In such cases, if the buyer has already received the item, they must return it and are responsible for the return delivery cost.

Buyer obligations

• Buyers must complete payment at checkout. The final price includes the item cost, Buyer Protection fee, and delivery fee (for delivery order)