Overview

Before using our service, it is important to understand our terms, policies and rules.

Accepting terms

This document, our rules, policies and the other documents referenced herein make up our Terms of Service (“Terms”). The Terms are a legally binding contract between you and Rens Technologies Ltd (“Rensa”). This contract sets out your rights and responsibilities when you use Rensa and our Service (the “Service” includes the “Website” and the application for your mobile device (the “App”), To access most features of the Service, you must register for an Account with us (an “Account” or a “Rensa Account”).

Our Service includes all related websites, networks, downloadable software, and other services provided by us and on which a link to the Terms or Help Center are displayed. Please read our Terms completely and carefully.

BY USING OUR SERVICE, YOU’RE CREATING A LEGALLY BINDING CONTRACT TO COMPLY WITH ALL THE TERMS.

The Help Center is used to host policies in the Policy Center such as the list of Prohibited Conduct and Prohibited Items, product guidelines, and provide clarifications to frequently asked questions (“FAQ”). The Policy Center is available on the bottom of the website and as a link under “Support.” These may also be accessed from the side menu of the App.

We may amend the Terms at any time by posting a revised version on our website. The revised version will be effective at the time we post it. If we change the Terms in a way that reduces your rights or increases your responsibilities, we will provide you with a notification.

Some important introductions for you.

Description of service

1. The Service is an online consumer-to-consumer (or peet-to-peer) focused marketplace. We have only one Rensa Account type and do not offer specialty products to support businesses or other entity types like non-profits.
2. Rensa acts as a facilitator in connecting Users that list and sell items through the Service ("Sellers") and Users that purchase items through the Service ("Buyers") for the purpose of transactions involving the exchange of goods, products, or items ("goods"). While Rensa plays a pivotal role in assisting and expediting these transactions, it is important to note the following:

a. Transaction Facilitation: We make transactions easy. Sellers list their goods, Buyers purchase them, and we help everything run smoothly.

b. Delivery: We've got the delivery covered, ensuring a seamless process for you.

c. Buyer Confirmation: The Buyer has the final say – they confirm the goods are received to their satisfaction.

d. Funds Release: When the Buyer gives the green light, we release the payment to the Seller.

1. Only one account per entity or individual is allowed. For the intent and purpose of this document, all definitions (above) will apply to your Account regardless of your entity status outside of our Service.
2. Rensa provides payment processing services using third party service providers for items listed on its marketplace. Payment options include but are not limited to debit card, bank transfers, USSD payment (All provided by third party providers). Sellers may have funds from sales deposited into their designated bank account (“Direct Deposit”). Rensa does not accept or dispense cash. Please remember payment instruments and bank accounts can only be registered on one Rensa Account at a time.
3. Rensa is responsible for processing refunds, chargebacks or payment reversals and providing customer service in relation to questions related to the Service, but is not and shall not be involved in other disputes between Users. Payment to Rensa constitutes a payment to the Seller. Please see the Buyer or Seller Guidelines for more information.