Rensa can exclusively facilitate refunds for payments conducted within the Rensa platform.
If an issue arises, we kindly request that return requests be submitted within a 24-hour window following delivery. After this 24-hour period elapses, the payment is released to the seller, and your order is considered finalized.
The timing of your refund issuance may vary depending on the circumstances. Below are common scenarios that may lead to a refund for a purchase:
Valid order cancellation by the seller.
Rejection of items with valid and confirmed reasons.
Completion of the return process.
Rensa returns all funds to users provided bank account. The timeframe for the refund to appear in your account may vary, typically ranging from 5 to 10 business days, depending on your financial institution.
Return Delivery Fee
If an item is returned because it does not match its listing description or incorrect information was provided by the seller during enquiries, the return delivery fee will be borne by the seller.
If a buyer receives an item in the condition described in the listing but chooses to return it for personal reasons, the return delivery fee will be borne by the buyer.
Rensa is committed to ensuring a fair experience for all parties and sellers are encouraged to provide accurate descriptions of their items including all accessories and components before listing and when responding to buyer questions.