Rensa can exclusively facilitate refunds for payments conducted within the Rensa platform.

If an issue arises, we kindly request that return requests be submitted within a 24-hour window following delivery. After this 24-hour period elapses, the payment is released to the seller, and your order is considered finalized.

The timing of your refund issuance may vary depending on the circumstances. Below are common scenarios that may lead to a refund for a purchase:

1. Valid order cancellation by the seller.

2. Rejection of items with valid and confirmed reasons.

3. Completion of the return process.

Rensa returns all funds to users provided bank account. The timeframe for the refund to appear in your account may vary, typically ranging from 5 to 10 business days, depending on your financial institution.