Shop with confidence on Rensa.

We prioritise your security and satisfaction throughout your shopping journey. Here's how our Buyer Protection program works:

Payment Security:

Rensa will never request you make payment to any account outside the platform. All transactions are made at checkout through our payment processing partners. Rensa does not release payment until the item is delivered and you confirm that it matches the description. Your payment is safeguarded until you're satisfied with your purchase.

Return Policy:

If the item you receive is not as described in the listing, you have the option to request a refund within 24 hours of receiving the item. We want you to be content with your purchase, and our return process is designed to ensure your satisfaction.

Safe Transactions:

For your protection, we encourage inspect item thoroughly before receipt of item and within the 24 hours timeframe. Please be aware that we cannot extend our Buyer Protection to claims reported outside that timeframe.