Return requests must be initiated within 24 hours of confirming delivery. Please note the following guidelines:

Eligible for Return or Refund:

• The item is not as described.
• There is undisclosed damage to the item.
• The item hasnt not been delivered.
• You received an incorrect or missing item.

Not Eligible for Return or Refund:

• The item was accurately described in the listing.
• The item doesn't fit or has an odour.
• You changed your mind.
• The return request is made more than 6 hours after item delivery.
• The return request is made after payment was released to seller

Received an Item That Doesn't Match the Listing?

Please do not rate the seller. Rating the seller completes the order. Instead, contact us within the app. You have a 24 hours window after confirming delivery to request a return and ensure your concerns are addressed.